Can’t make it to therapy due to illness? Need to socially distance? Living remotely and still need access to exceptional care?
Online consultations are your answer!
Online consultations are an alternative to face to face appointments and allow you to have access to your therapist at a dedicated time, from the comfort of your home or workplace.
What are online consultations?
Online consultations are a dedicated appointment between yourself and your therapist using an online platform over the internet.
How do they work?
You will be sent a link via email prior to your session. When you click on this link, it will take you to where the video screen will be.
Do I need anything special?
You will need to be able to use either your computer, a laptop, a tablet device (such as an iPad) or a mobile phone. If you are using a computer or laptop you just click on the link emailed to you immediately before your session. If you are accessing your online consultation from a tablet or phone, you will need to download a free app so that the session is secure. You will also need stable access to the internet - either by Wifi or cellular data.
What do I get out of it
There are some great benefits to having online consultations:
Saves you time and money
No need to travel
Feel confident in your progress if you can’t attend the practice
Get real-time feedback on how you are going with your home program
Access to the expertise you need, even x-ray and ultrasound referrals if appropriate
Progression through your therapy program at home with the encouragement and assistance from your therapist
Continue to work towards a timely recovery, even if you are unwell, or can't leave home
Ask questions and your therapist can answer straight away - no waiting for a call back
What should I expect?
Well, basically the same great service, and passion you would experience face to face! You’ll be greeted with a friendly smile, and someone who is ready to listen, help you work towards your goals, and ensure your outcome isn’t compromised, despite physically not being able to attend. Now, of course there will be some things we can’t do exactly the same, but we have some strategies in place if that happens.
What if I need equipment or supplies?
Don’t, worry! We’ve got you. We will run a delivery service and drop off whatever you need to your letterbox. It’s one of the perks of living in a smaller city. And if you’re not in town, we can always post it to you.
What if I have a question after my online consultation?
Just email your therapist, or our friendly admin team.
Are online consultations secure and private?
Yes absolutely. We take privacy very seriously. We only use platforms and programs that have the best protections, and also take other steps to ensure you feel comfortable, confident and most importantly, safe, during these sessions. If you’d like to know more, please contact our admin staff for a copy of our privacy policy and/or data breach policy.