PRACTICE MANAGER

FULL TIME POSITION

We are on the lookout for a practice manager to join our vibrant team at Territory Hands. Our passion lies in providing exceptional care to our clients, and we foster a supportive and positive work environment for our team members.

About the Position:

We’re looking for a Practice Manager who not only brings strong skills in administration, accounts, and leadership — but who is also genuinely lovely to work with. This full-time leadership role is perfect for someone with a background in allied health or medical practice administration who thrives on building relationships, managing systems, and supporting a team to do their best work every day.

At Territory Hands, we’re proud of the caring, professional, and welcoming experience we offer our clients — and the supportive environment we create for our team. Our core values of Integrity, Team, Excellence, Compassion and Resilience guide everything we do.

As our Practice Manager, you’ll play a central role in leading the day-to-day operations of the practice, supporting our wonderful team of therapists and admin staff, and helping us continue to grow and thrive.

About the Role

As our Practice Manager, you’ll:

  • Lead and support a friendly, committed admin team

  • Support our clinical team with the Clinical lead and Directors

  • Oversee the smooth daily running of the practice

  • Manage Admin staff rosters, onboarding and appraisals

  • Coordinate financial processes including budgeting, reporting, invoicing and cash flow

  • Ensure quality client service from enquiry to discharge

  • Support marketing, referrer relationships and business development

  • Maintain compliance, safety and quality systems

  • Monitor stock, manage equipment, and oversee the asset registry

  • Champion our values of Integrity, Team, Excellence, Compassion and Joyful Resilience

You’ll be a great fit if you:

  • Have experience in administration and accounts leadership, ideally within an allied health, medical or related setting

  • Bring demonstrated leadership skills, with a natural ability to support and motivate a team

  • Are approachable, kind, and professional — someone who builds trust easily

  • Are highly organised and confident managing competing priorities

  • Communicate clearly and warmly, both in writing and in person

  • Have strong skills in financial administration, reporting and practice management systems

  • Have HR experience or a strong interest in supporting recruitment, onboarding and staff development

Selection Criteria

  • Experience in an allied health or medical administrative management role

  • Strong leadership and team support skills

  • Excellent communication and organisational skills

  • Confidence with financial oversight, including budgets, reporting and accounts

  • Proficiency in Microsoft Office Suite, especially Excel

  • Experience with practice systems, policies and HR processes

  • Current Australian driver’s license

Desirable

  • Understanding of medical terminology, allied health professional organisations and relevant stakeholders

  • Previous experience with Nookal practice management and MYOB accounting software

Why Territory Hands?

  • Be part of a genuine, experienced and supportive team

  • Help shape the ongoing success and growth of a well-regarded hand therapy practice

  • Enjoy a positive work environment where wellbeing, quality, and connection are valued

  • Opportunities for professional development and leadership growth

Ready to join us?

If this sounds like the role for you, we’d love to hear from you!

We are keen to find our new team member and get them started so if you think that might be you, here’s how to apply.

TO APPLY

Please complete the following steps:

  1. Find out your personality type by completing this quiz and send us the result: 16 personalities. This is not to rule anyone out but rather help us get to know you a little more: https://www.16personalities.com/free-personality-test

  2. We like to know about your learning style as this helps us understand how you learn best - do this quiz and send us the results: https://www.learning-styles-online.com/inventory/

  3. Email your latest resume and cover letter along with the results requested above to phil@territoryhands.com.au.

Applications close 30th June 2025.